Session Recording
01 Definition
Session Recording meaning: A replay of a real visitor's actions on a site, like clicks, scrolls, and movement.
A session recording captures and replays an individual visitor's interactions, including mouse movement, clicks, scrolling, and page changes. It helps teams see how people actually use a page. Recordings show behavior but not intent, and they must respect privacy by masking sensitive fields and honoring consent rules.
Also called
Why it matters
How Session Recording fits the work
Watching real sessions reveals friction that metrics alone miss, such as hesitation or repeated failed clicks, helping teams understand the story behind the numbers.
In context
A session recording showed visitors repeatedly clicking a non-clickable product image, so the team turned it into a working link to the gallery.
Practical note
Mask personal and payment data and follow consent laws; also sample recordings, since watching every session is impractical and most reveal similar patterns.